FREQUENTLY ASKED QUESTIONS
Do you send proofs?
We print personalised stationery based on the information supplied and layout selected by you on our website. There is therefore no need to prepare a proof and we do not send out proofs. However, we do offer a “no-quibble” refund policy even for personalised stationery (up to an order size of 20 correspondence cards or 20 sheets of writing paper), so if you are not completely satisfied with the product you may return it and receive a full refund.
If I need an item urgently can you help?
If you need an item urgently we will do our best to help. Please contact us to establish current order turnaround times and options for express delivery.
If I have a particular image I want to be included in personalised stationery, can this be accommodated?
Yes, absolutely so long as there would be no breach of copyright by doing so. Please scan and email [upload] the image to us.
How do I contact customer service?
The best way to contact customer service is by email firstname.lastname@example.org
You can also call us on 01763 269683 during normal office hours.
Who do I contact regarding PR or press enquiries?
To contact Grace press department please email email@example.com.
Do you have a Corporate Department?
Yes we do. If you would like more information on our Corporate service please email firstname.lastname@example.org
What payment methods can i use online?
We accept Visa, Mastercard, Amex, Maestro and Visa Debit. All these payments are managed through Paypal to give you added security and peace of mind. You do not need a paypal account.
When will you take payment from my card?
You must register your card details at time of order and payment will be taken at the time of ordering.
When can I expect to receive my order?
We aim to deliver your goods as quickly as we can. Our aim is to despatch your stationery within 5 working days of receiving your order and, if we can’t, we will let you know why.
What are your delivery charges?
Our standard charge for postage & packing on UK orders is £3.60. For more information on delivery charges please see our Delivery information in our terms & conditions.
Do you offer a gift wrapping service?
All our stationery is packed in smart black boxes and, for no extra charge, we will include a gift card with your personal message. Please complete the ‘gift message’ at checkout.
Can I use an alternative card for my refund?
We’re sorry. Refunds can only be made to the card used to make the original payment.
What is your returns policy?
We want you to be happy with your stationery and, if you’re not, we want to know why. Please contact us at email@example.com and we will do all we can to resolve the situation. For more information please see our Returns policy in our terms & conditions.
Is Grace paper sustainably sourced?
Yes. All our paper and card is sourced from the UK and the wood used in the manufacture of our paper comes from FSC certified woodlands. For more information on this visit the FSC website www.fsc.org.
Is my information held securely by Grace?