SHOPPING WITH US
We want you to be totally satisfied with you stationery and we are confident you will be. However, if for any reason you aren’t, we will do our best to make things right.
On all our ‘ready to write’ stationery we offer a no-quibble refund however, personalised stationery is a bit more tricky. That said, we want you to be happy and if we have made a mistake we will rectify it at no cost to you. If we haven’t let’s talk about it and try to find a happy resolution. Of course, if you receive anything from us that is damaged or unusable we will refund your money without question. For more information on refunds please see our terms & conditions.
We aim to get your order to you as quickly as possible. By that we mean we will aim to despatch your stationery within 5 working days of receiving your order.
If, for any reason, we need to despatch your order in instalments you will only be charged once for postage and packing.
Overseas delivery charges will be quoted at the time of order.
We will not process your order until you have agreed this delivery charge.
If your delivery address is outside the UK you may have to pay local import duties and taxes as well as any charges for customs clearance.
Stationery is very tactile and, if this is your first order with us, you may want to see an actual sample of our paper and the print quality we can achieve before you place your order. We are very happy to do this, free of charge, and in fact we recommend it. Please click on the “request a sample’ button on our personalised stationery page to receive a sample.
We are committed to protecting your privacy and will not pass on your details to any third party. For more information please see our terms & conditions.
If you have any queries email us at firstname.lastname@example.org.