Grace Paper

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TERMS AND CONDITIONS

 

Introduction

Thank you for considering placing an order with Grace Paper. Please read these terms of business carefully as they govern the contractual relationship between us. They apply between you and Grace (Paper) Ltd (trading as Grace Paper) when you buy an item through the www.gracepaper.co.uk website or otherwise. We’re sorry if, as with all terms and conditions, they get a bit technical or formal in places, but we’ve tried to keep them as straightforward and clear as possible.

 

By placing an order with us, you are agreeing to be bound by these terms & conditions. The terms do not affect your statutory rights.

 

Please note that these terms & conditions can potentially be changed at any time, we recommend that you check them before ordering products in case there are any changes.

 

If you have any queries relating to our terms & conditions, please contact us at customerservice@gracepaper.co.uk before placing an order.

 

Website and samples

We have taken care to provide accurate product images for each product on sale on our website. However, due to a number of factors such as internet browsers, colour contrasts on monitors, etc., there may be differences in colour between the website image and the actual product.

 

We are therefore happy to send you a sample of our paper and card to illustrate both the colours and the quality of both print and paper. To request a sample please click on ‘request a sample’ on our personalised stationery home page. If you have particular colour or quality requirement, we strongly recommend you do request a sample. Obtaining samples is particularly important if you are intending to order personalised stationery as we only provide “no-quibble” refunds on personalised stationery up to the order quantity specified in the ‘Changes, cancellations, returns and refunds’ section below.

 

We reserve the right to change information, specifications and descriptions of products on our website at any time and without notice.

 

The prices on the website are shown in GBP (£) and include VAT at the current rate, if applicable. We reserve the right to changes prices at any time and without notice.

We are not responsible for material displayed on third party websites or any other third-party written material. We cannot vouch for the reliability of prices stated on shopping directories or through any third party.

 

Ordering

When ordering you agree that all the information provided by you is accurate and complete and you undertake that all goods ordered by you are for your own private use and are not for resale.

 

Payment details for all orders are required at the time of your placing an order. We will send you an order confirmation and this email will confirm acceptance of the order by us. This acceptance brings into existence a contract for the purchase of the goods. You should check that all the details on this email are correct and contact us as soon as possible if any details are incorrect.

 

All orders are subject to acceptance and product availability. Processing of the payment will be made when the goods are ready to be dispatched.

 

If we are unable to accept your order for any reason, we will send you an email to indicate this and to explain the reasons why. 

 

If an error is discovered in the price or description of goods you have ordered, we will inform you as soon as possible, and give you the option to continue with the order at the correct price or description or cancel the order and accept a full refund. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price or with an incorrect description.

 

Delivery

Subject to stock availability, we expect to dispatch your order within five (5) working days of receiving your order (“working days” means all days other than weekends and statutory or public holidays). The exceptions will be our two (2) week August and one (1) week Christmas/New Year shut-down periods when we expect to dispatch your order within five (5) working days after the end of the shut-down period. If your order is time sensitive please call us to enquire about current turnaround times and express delivery options.

 

For UK orders, goods will be sent to your address by first class mail. We will deliver to overseas locations if requested and the delivery cost will be quoted and agreed with you before the order is processed. The delivery period indicated to you is approximate.

 

If you are ordering more than one item, your goods may be sent to you in instalments if we do not have enough stock to produce and deliver all the goods you have ordered. However, you will not be charged any more for post & packing than if we had been able to deliver the order in one go.

 

If your delivery address is outside the UK, you may have to pay import duties and taxes and you will have to meet any charges for customs clearance.

 

Changes

If you have placed an order but then wish to change it, please contact us as soon as you are able, as we try to fulfil orders as quickly as we can. We will try our best to make the requested changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In this case you may have to wait until you receive your order and then follow the Returns procedures.

 

Cancellation

If you have placed an order but then wish to cancel it, please contact us as soon as you are able, as we try to fulfil orders as quickly as we can.

If you tell us you wish to cancel an order, we will affect the cancellation immediately so long as the order has not been processed. If the order has already been processed, you may have to wait until you receive the order and then follow the Returns policy.

 

Returns

We offer a “no-quibble” returns policy on all our Plain and Ready-to-write stationery. We also offer a “no-quibble” returns policy on all our Personalised stationery up to an order size of 20 correspondence cards or 20 sheets of writing paper, and accompanying envelopes. You will appreciate that Personalised stationery is made to order and cannot be re-used by us and that is why we have to restrict our “no-quibble” returns to an order size of 20. For larger orders, unless you are making a repeat order, we suggest you request free samples from us in advance to satisfy yourself as to colour and quality.

 

If you are dissatisfied with a product to which this “no-quibble” return policy applies, we will offer you a full refund or replacement with a comparable and similarly priced product provided that you notify us that you wish to do so within seven (7) working days after the day on which you received the goods and the goods are, unless we inform you that a return is not necessary, returned to us within [one (1) month] of the date of despatch). It would be helpful to us if you could confirm the reason you are retuning the goods but you are under no obligation to do so.

 

If you are in the European Union and you cancel your order within seven (7) days after the day you receive the goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order, in accordance with the Distance Selling Regulations. If by special arrangement you have paid for a premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund the postage and packing charges if you cancel after the seven (7) days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have [one (1) month] to return the goods (unless we inform you that a return is not necessary) and receive a refund of the cost of the goods.

 

Exchanges

In the event that you receive goods which are not what you ordered or which are damaged or defective, we will be happy to exchange them or provide a full refund. Please contact us within seven (7) days after the day you received the goods to notify us of the problem. Unless we inform you that return is not necessary, please then return the damaged or defective goods, together with all packaging, within ten (10) working days of delivery of the goods and we will, in accordance with your preference, then replace the goods or issue a refund.   This provision does not affect your statutory rights.

 

Refund payments

Where your purchase has been made using a credit or debit card and we are making a refund to you, the refund will be made using the same credit or debit card within fourteen (14) days of the request for a refund. We can only make a refund by cheque when the original payment was made by cheque.

 

Customer specifications

When placing an order on our website, you set out your specifications for the product. We follow these specifications precisely so please double check carefully when placing an order.

 

Spelling, punctuation, abbreviations, use of upper or lower case etc., vary and some things which are not strictly grammatically correct are nevertheless acceptable in modern English parlance to many. It is not our responsibility to “catch” or to edit your spelling, punctuation, abbreviations, capitalisation or other personalised text or characters and we cannot take responsibility for your choices. We fulfil orders based on the specifications set by you on the website and do not send proofs.

 

Complaints

Grace Paper strives to provide a very high quality service and the very best product. We want our customers are happy with what we deliver and will try our very best to remedy situations where they are not. If you do have any complaints concerning the service or product you have received, these should be made within seven (7) working days after the day you received the goods by contacting us by email or telephone. We will do our very best to handle your complaint promptly and fairly.

 

Copyright

All rights and images on our website are subject to copyright and are owned by us and/or our suppliers and all rights are reserved. Any copying, reproduction or other use without prior, written permission is strictly forbidden. In accessing www.gracepaper.co.uk web pages, you agree that you may only download content for your individual and non-commercial use.

 

Events beyond our control (Force Majeure)

We shall have no liability to you for any delay or failure to comply with our obligations, to the extent that such delay or failure is due to any event outside our reasonable control. This condition does not affect your statutory rights.

 

Liability

We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of business or contracts, loss or damage to property and/or loss from claims of third parties arising out of the website or the products or services purchased from us. Nothing in these terms & conditions, shall exclude or limit our liability for death or personal injury resulting from negligence or that of our servants, agents or employees.

 

Law and jurisdiction

Our website and all its content (including these terms and conditions) and any contract that arises as a result of using our website, is governed by and construed in accordance with the laws of England and Wales. By using our website, you agree, as do we, to submit to the exclusive jurisdiction of the courts of England and Wales.

Grace (Paper) Ltd is registered in England & Wales with registration number 8037967 and the registered address is 115c, Milton Road, Cambridge, CB4 1XE.

 

Contacting us

If you have any comments, questions or queries relating to these terms & conditions, please contact us:

By telephone on 01763 269 683

By email to customerservice@gracepaper.co.uk